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We know that your privacy is very important to you. That's why
protecting any personal information, such as your name, address,
email address or phone number that you provide to us is of the
utmost importance to TheCeilingFans.com. As a result, we have
prepared this Privacy and Security Statement to let you know
about the manner in which we collect, use, disclose and
otherwise manage the personal information you entrust to us.
When you provide personal information to our Call Centers and to
our Sites, you are consenting to the manner in which
TheCeilingFans.com will collect, use, disclose and otherwise
manage your personal information, as set out below.
Collection and Use of Personal Information
We may collect personal information that you provide us when
you:
Purchase, order, return, exchange or request certain information
about our products and services;
Request a quote and/or purchase one of our installation services
for your home or office;
Request warranty or product repair services;
Contact a Call Center or customer service desk;
Visit or register with our Sites or participate in another
feature of our Sites, such as a bulletin board;
Enter into a contest or sweepstakes or respond to one of our
surveys; or
Provide us with comments or suggestions
We may also collect personal information about you from our
Service Providers.
Shopping at TheCeilingFans.com: If you use a credit or debit
card for any of your purchases, we will collect your credit or
debit card information and keep a history of your purchases. We
use this information to process your orders, to ensure proper
delivery, to better assist you when you visit or call us as well
as to improve our product and service offerings.
When you return previously purchased merchandise or request a
refund or exchange, you may be asked to give your name, address,
phone number and show information that identifies you, such as
your driver's license. We collect this information to help
prevent fraud.
Call Centers: When you call one of our Call Centers about a
product, delivery, an installation, a billing question or for
customer service, you may be asked for information that
identifies you along with additional information we need to help
us promptly answer your question, such as your name and address
and a phone number where we might contact you. We may retain
this information to assist you in the future.
Privacy Preferences / Opt-Out: You may opt-out from receiving
any updates at any time. Please allow sufficient time for your
preferences to be processed.
Your Suggestions: We use your feedback, suggestions, survey
information and comments solely to monitor and/or improve the
use and features of our Call Centers, our Sites and our product
and service offerings.
Children: Perhaps more important than TheCeilingFans.com's
concern for your privacy is our concern for the privacy of
children. Due to this, we will never encourage children to use
our Sites; and we will never market our products or services to
children.
Disclosure of Personal Information
Personal Information Disclosure: TheCeilingFans.com will not
trade, rent or sell your personal information, without your
prior consent, except as otherwise set out herein.
If your purchases are being shipped to you, we will share your
shipping information on a confidential basis with our delivery
service providers (U.S. Postal Service, Canada Post, or other
delivery companies we or you select). Our delivery service
providers are prohibited from using your personal information
for any purpose other than making the delivery.
Sale of Business: we reserve the right to transfer any
information we have about you in the event we sell or transfer
all or a portion of our business or assets to a third party
acquirer.
Legal: Please note that TheCeilingFans.com must provide your
personal information in response to a search warrant or other
legally valid inquiry or order, or to an investigative body in
the case of a breach of an agreement or contravention of law, or
as otherwise required by law. We may also disclose personal
information to assist us in collecting a debt owed by you.
Access to Personal Information
You may request access to the personal information that we have
about you.
Additional Information about Our Sites
Visiting Our Sites: In general, you can visit our Sites without
telling us who you are or providing us with any information.
However, we collect the IP (Internet protocol) addresses of all
visitors to our Sites and other related information such as page
requests, browser type, operating system and average time spent
on our Sites. We use this information to monitor and improve our
Sites.
Third Party Links: Our Sites may include links to the websites
of our business partners, vendors and advertisers. Except as
provided herein, we will not provide any of your personal
information to these third parties without your prior consent.
TheCeilingFans.com provides links to third party websites as a
convenience to the user. The inclusion of any link does not
imply our endorsement of any other company, its websites, or its
products and/or services. These linked websites have separate
and independent privacy policies, which we recommend you read
carefully. We have no control over such websites and therefore
have no responsibility or liability for the manner in which the
organizations that operate such linked websites may collect, use
or disclose and otherwise treat your personal information.
Security of Personal Information
We will maintain the confidentiality of all personal information
collected by our Call Centers, our Sites and from our Service
Providers and will only disclose such information to employees
and Service Providers who require such information for the
purposes described in this Privacy and Security Statement. We
maintain administrative, technical and physical safeguards to
protect against unauthorized access, use, modification and
disclosure of personal information in our custody and control.
Security Measures on Our Sites
Secure Shopping: When you place orders on our Sites, all of your
order information, including your card number and delivery
address, is transmitted through the Internet using Secure
Sockets Layer (SSL) technology. SSL technology causes your
browser to encrypt your order information before transmitting it
to our secure server. SSL technology, an industry standard, is
designed to prevent someone other than operators of our Sites
from capturing and viewing your personal information.
TheCeilingFans.com also takes the following measures to protect
your personal information online:
Order Information: Since any order information you provide to us
on our Sites will be transmitted using a secure connection, if
your Web browser cannot support this level of security, you will
not be able to order products through our Sites. The most recent
versions of Netscape NavigatorTM and Microsoft Internet
Explorer® can support a secure connection and can be downloaded
for free from the Netscape and Microsoft website respectively.
No data transmission over the Internet can be guaranteed to be
100% secure. While we strive to protect your personal
information from unauthorized access, use or disclosure,
TheCeilingFans.com cannot ensure or warrant the security of any
information you transmit to us on our Sites. |
